User analytics


About

This article describes how to view analytics on your users. 

Navigate to user analytics

There are two ways to reach user analytics:

  1. From the Event page -
    1. Click the People tab > All users.
      The All users page displays.
    2. Click the three blue dots to the right of the creation date and choose View analytics.
  2. From the Session analytics dashboard -
    1. Click on a user's name in the Attendees area.

Section Descriptions

User profile information and basic user details are displayed at the top of the dashboard, including the following: 

  • User name (1) - Name of specific user
  • User details (2) - Role, company, industry, and country

Key performance metrics for the user are also displayed at the top of the dashboard, and are calculated or determined as follows: 

  • Total minutes viewed (3) - Sum of minutes viewed across all content types for specific user
  • Sessions viewed (4) - Number of sessions viewed
  • Average live engagement rate (5) - Average engagement rate across all live sessions attended by user
  • Videos viewed (6) - Number of videos viewed

User's engagement metrics across different interaction types are displayed, and are calculated as follows: 

  • Reactions (7) - Number of reactions sent by specific user in the event 
  • Chat messages sent (8) - Number of group chat messages sent by specific user in the event 
  • Poll responses (9) - Number of polls where user submitted answers
  • Q&A threads created (10) - Number of Q&A threads opened by specific user in the event 
  • Attachments downloaded (11) - Number of unique attachments downloaded by specific user 

A detailed breakdown of user's viewing time across different content types is displayed, and is calculated as follows: 

  • Live (12) - Sum of minutes viewed during live sessions
  • Recordings (13) - Sum of minutes viewed of session recording
  • Content on demand (14) - Sum of minutes viewed of additional on-demand content uploaded to the event 

A detailed list of attachments that were downloaded by the user are displayed and determined as follows: 

  • Number of attachments downloaded (15)
  • Name (16) - Attachment title with file type icon 
  • Source (17) - Session from which the attachment was downloaded 

A detailed breakdown of user's participation in individual sessions is displayed, and is calculated as follows: 

  • Session name (18)
  • Minutes viewed (19) - Sum of minutes viewed filtered by user ID and session entry ID
  • Engagement rate (20) - User's live engagement rate 

Click the down arrow to the left of the session name to expand the section and view additional information.

  • Reactions (21) - Number of reactions sent by the user in the session
  • Raised hands (22) - Number of raised hands in the session
  • Attachments downloaded (23) - Number of attachment downloads by the user in the session
  • Chat messages sent (24) - Number of threads created by the user in the session
  • Polls answered (25) - Number of polls answered by the user in session

Quick tip - You may click the session name to navigate to the session analytics

The user's viewing behavior for on-demand content is displayed, including detailed completion metrics for all VODs in the event. 

This includes on-demand content uploaded to the event, apart from session recordings.  

  • Name (26) - Title of content 
  • Minutes viewed (27) - User's viewing time
  • Completion rate (28) - Percentage of content completed

Quick tip - You may click the content name to navigate to the VOD analytics

Download report

Click the Download Report button to download a PDF version of the dashboard.

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