Q&A transcripts report


The Q&A transcripts report provides full transcripts of Q&A exchanges. 

See Analytics tab - Reports for instructions on generating and downloading this report. 

Data in the Q&A transcripts report includes the following:

  • contextId - A unique ID of the context (a context can be a specific session or the event's home page)
  • contextName - XYZ
  • creator - A unique ID of the attendee that initiated the thread.
  • sender - A unique ID of the user who sent the message (can be an attendee OR moderator).
  • senderEmail - Email address of the user who sent the message (can be attendee OR moderator).
  • recipient - A unique ID of the user who received the message (can be an attendee OR moderator).
  • recipientEmail - Email address of the user who received the message (can be attendee OR moderator). 
  • message - The content of the thread.
  • time - The time the message was sent.
  • state - There are 4 states:
    1. pending - The thread is pending and hasn’t been handled by a moderator.
    2. owned - The thread is owned by a moderator and is not resolved.
    3. resolved - The thread is owned by a moderator and was resolved but wasn't clear. 
    4. done - The thread was resolved and cleared from the moderator’s queue.
  • labels - XYZ
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