About
Kaltura provides machine-generated live translations through its Reach service. Once enabled on your account, this service can be ordered for any scheduled event via your Video Portal, Events platform or KMC.
Live translations are only supported for scheduled events created using the Webcasting (kwebcast) setup. This is because Reach relies on scheduling data (like start and end times), which regular live entries created manually don't include.
If you don’t see the Live translations option, your event may be a regular live stream or the feature may not be enabled. Please contact your Kaltura representative to check your setup or enable this feature.
The instructions below show the Theming interface. If your site doesn't use Theming, see our article Video Portal Theming tour to learn more.
Order live translations
- Open the event entry page and click the three-dot menu below the player.
- From the drop-down options, select Reach captions & enrich.
- The Reach captions and enrich screen displays.
- Complete the following fields:
Make sure your event was created as a scheduled webcast. This option isn’t available for regular live entries.
- Feature - Select Live Translation
- Service - Select Machine
- Source media language - Select the spoken language
- Target translation language - Select one or more languages from the dropdown. You can order translations for multiple target languages at the same time.
Multiple languages are supported. Don’t see yours? Contact your Kaltura rep to request it.
Live translation start time - Choose when the translations should start:
- at the beginning of the event
- 15 minutes before the event starts (recommended)
- 30 minutes before the event starts
- 60 minutes before the event starts
Live translation end time - Choose how long translations should run after the scheduled end time:
- at the end of the event
- 15 minutes after the event ends
- 30 minutes after the event ends
- 60 minutes after the event ends
To avoid disconnects, schedule translations to start slightly before your event, and make sure there’s at least a 5-minute gap between placing the order and the translations start time.
To return to the order summary, click Back.
Please note that if you reschedule the event, the original order won't update automatically. You will have to cancel it and place a new order.
Status definitions
- Pending - The vendor has not yet opened the request
- Scheduled - The request has been accepted and is being processed
- Completed - The translation job was completed successfully
Only start streaming when all translation orders show Scheduled. If the status is Pending, wait and refresh the list manually.
