In-person attendance

About

With Kaltura's new hybrid events feature, we are bridging the gap between physical and virtual event experiences. This innovative solution enables organizers to reach a wider audience, offers attendees greater flexibility and convenience, and provides valuable data insights for event management. 

Here's a brief overview:

1. Attendees register for the event through various registration methods.
2. Upon registration, a Kaltura user profile is created with a status reflecting their registration status.
3. After registration, attendees receive a QR code via email (QR code is also available on their profile page), which serves as a digital pass for check-in. 
4. Upon arrival at the event, attendees present themselves at the gate.
5. The gatekeeper scans the attendee's QR code from the email or profile page. Alternatively, attendees can check themselves in at a kiosk if provided.

Check-in process

Check in with QR code

When an attendee checks in, a Welcome page displays featuring the event name, icon or logo, and a banner image. 

1. Using a mobile device, the gatekeeper (or attendee) clicks Check in now.
   
2. The gatekeeper scans the attendee's QR code or, in a self-check-in scenario, the attendee scans the QR code that they received by email post-registration with their device's camera. 
   
3. Click on the settings icon located in the top right corner to access options for selecting the camera to scan the QR code.
   Choose from the following options:
   • Front camera
   • Back camera
   • External

(If one of the camera options isn't connected on the user's device, it won't display.)

If an attendee is unable to locate their QR code, they can request a new one. See Generate new code below. (This feature must be enabled in the Inperson module.)

4. If the QR scan is successful, the user is redirected to the Welcome screen with the attendee's details. (Details in the registration form are configured by the administrator.)
5. If their details are correct, they click Check in. If they would like to edit their details, see Edit details below.
   A confirmation screen displays.
   

   The confirmation screen closes automatically in five seconds, so if the user forgets to exit the screen at the kiosk, their information stays private.

   Once a user logs into the site (including accessing the profile page for the QR code), their registration status changes to “Participated”, and a post-check-in email is sent to them.

Check in with name

This option is used more for internal events when attendees know one another. (This option must be enabled in the Inperson module.)

1. On the camera screen, users click Search by name.
   The Search screen displays.
2. The user types the name or email address that was used to register, then presses Return / Enter.
   The search results display.
   
3. Click Select next to the desired result.

Edit details

1. Click Edit details.
   The Edit details screen displays.
   
2. Users can modify the details, then click Save.

Generate new code

If an attendee can't find their QR code, they can get a new one. (This feature must be enabled in the Inperson module.)

1. On the camera screen, click Generate a new one.
   The Generate new QR code screen displays.
   
2. The user enters the email address and clicks Send.
   A confirmation message displays: Check your email!
   
3. The new code is sent to the attendee's email.

Upcoming features:

• Ability to change profile photos.
• Customizable branded QR codes with colors and logos.
• Wallet integration for Google and Apple, allowing QR codes to be saved directly to attendees' wallets.

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