The Chat transcripts report provides full chat transcripts for selected sessions.
See Analytics tab - Reports for instructions on generating and downloading this report.
Data in the Chat transcripts report includes the following:
- userId - A unique ID of the user who sends the message in the group chat.
- userFirstName - The first name of the user who sent the message.
- userLastName - The last name of the user who sent the message.
- userEmail - The email of the user who sent the message.
- userRole - The role of the user who sent the message.
- messageId - A unique ID of the message.
- sentAt - The time the message was sent at.
- message - The content of the message.
- repliedToMessageId - The ID of the message this message was replying to (will be filled only if it was a reply message).
- likes - The number of like the message received.
