About
Kaltura Genie is a powerful AI-driven tool that transforms how you access knowledge. Unlike traditional AI solutions that rely on external sources, Genie pulls exclusively from your organization’s verified content, ensuring accurate, reliable answers, free from hallucinations.
By simply asking a question, you receive structured responses, including key takeaways, video clips, and follow-up suggestions. With hyper-personalized insights and enterprise-grade security, Genie streamlines knowledge discovery, providing you with trusted, relevant information at your fingertips.
Ask Genie
- In your video portal, click the Ask Anything button. Its location may vary depending on your organization's setup - it might be in the navigation bar, on a channel page, or somewhere else your admin has placed it.
- Type your question into the Ask me anything search field to retrieve personalized results.
- After typing in your question, press Enter on your keyboard. Genie processes your request, which may take a few seconds. During this time, the Analyzing content screen displays.
Can’t access the Genie? Contact your admin to check permissions.
The Ask anything page displays.
Type your question in natural language (for example, “How do I create a new project report?”).
Alternatively, you can click on any of the three suggested questions to automatically populate the search field and get an instant response.
You can cancel the process by clicking the Stop icon in the query field.
Results interface
Genie delivers results in an easy-to-navigate interface. Your question appears at the top, followed by AI-generated flashcards that present key takeaways, video clips, and related resources.
Key features
- 'New Thread' button – Click to start a new search from scratch.
- Search query – See your typed question displayed prominently at the top.
- Genie's results summary – View a brief explanation of how Genie interpreted your question and generated the answer.
- Navigation arrows – Move between multiple flashcards if the answer spans more than one.
- AI-generated flashcard – View answers in the form of flashcards, including key takeaways and video clips (if available).
- Flashcard navigation button – Click 'Start' to navigate to the next flashcard in the response set.
- Save button (Coming Soon)
- Share button – Copy a link to the specific Genie response to share with others.
- Thumbs up / down icons – Rate Genie’s response to improve accuracy.
- 'Sources' section – See the video clips Genie used to generate the response.
- 'Next Steps' section – Get suggested follow-up questions.
- 'Ask Me Anything' field – Refine your search or ask additional questions.
If Genie cannot find relevant results, it will display the following message: I couldn't find an exact match for your request.
If Genie cannot find an exact match for your request, it will suggest alternative questions related to your query.
Review the results
Genie will return AI-generated flashcards with:
- a summary of the answer to the presented question, with each flashcard presenting a certain key takeaway.
- video clips extracted from relevant content.
- links to full videos.
The first flashcard will always be an introduction to the overall answer and will not include a video clip.
Click the Start button to navigate through additional flashcards on the topic.
If a flashcard contains a video clip, you can click Watch Full Video to be redirected to the entry page of the source video with the player set to the starting point of the clip. Some flashcards may include multiple video clips. You can navigate between them using the dots under the video.
Click the Share button to send the response link to colleagues.
The Share button copies to the clipboard a shareable link to the specific answer. Any user with Genie access will then be able to use this link to immediately upload the answer generated by Genie.
The Save button (for locally saving an answer) is not yet available.
Press the Next button at the bottom right of the flashcard to move to the next flashcard.
Provide feedback
Providing feedback on Genie’s responses plays a crucial role in improving its accuracy and future recommendations. When you use the Thumbs up / Thumbs down icons, you help Genie refine its understanding of what makes an answer relevant and useful.
- Click a Thumbs up or Thumbs down icon to provide feedback. The Tell us more window displays.
- Type in your feedback.
- Click Submit.
Examples of feedback:
The answer was accurate and the video clip explained it well.
This answer is outdated. The process has changed.
Sources
The Sources section lists the videos Genie used to generate your answer. You can use the sources to verify the content and explore related materials if multiple videos were referenced.
If multiple flashcards use clips from the same video, that video will only appear once in the Sources section, for example, you may have five flashcards with video clips but only two sources.
To access the source, click the video thumbnail to open the full video at the relevant timestamp.
Refine your search
You can ask follow-up questions in the Ask me anything field at the bottom of the window to get more specific information.
You can also click suggested related topics for deeper insights under the Next Steps section to help refine or expand your search or follow another learning path based on your query.
Best practices for using Genie
- Use clear, specific queries for the best results.
- Check multiple flashcards to get a complete understanding.
- Use follow-up questions to refine and expand on answers.
- Provide feedback (thumbs up/down) to improve Genie’s accuracy.
- No relevant results? Try rephrasing your question or using keywords.
