FAQ

What are the network and firewall white list requirements and explanations?

08/06/2020Jennifer Harris
The Kaltura Edge Server utilizes the following network ports and domains. Port Source Destination Domain 443 Internal User Kaltura Edge Server   80 Internal User Kaltura Edge Server   ...

What end-user information is passed to Kaltura when using eCDN?

08/06/2020Jennifer Harris
When an end-user accesses Mediaspace and plays back a video, the end-user makes 4 connections: To your SSO system (If applicable). To the Kaltura CDN for widgets, player objects, related files, etc. To Kaltura MediaSpace for the actual MediaSpac...

Does KES work with Kaltura's Webcasting feature?

08/06/2020Jennifer Harris
KES and KSS support the full range of Kaltura Live capabilities. Capabilities with partner solutions such a RAMP for multicast may be limited.

How does eCDN work with WAN optimizers like Bluecoat and Riverbed?

08/06/2020Jennifer Harris
WAN Optimizers such as Bluecoat and Riverbed take advantage of byte-level and object caching for VOD assets, and stream-splitting for live assets via HLS. Tokenized URLs are cached via the byte-level caching, where they would otherwise be missed wit...

How can I tell if eCDN is working?

08/06/2020Jennifer Harris
This can be verified by the "Network" tab in the browser such as Chrome, Firefox, or IE. After clicking Play, you should see a stream of requests passing via the KES.

How will KSS/KES upgrades or patches be performed?

08/06/2020Jennifer Harris
KSS and KES upgrades/patches are performed via command-line and by Kaltura Professional Services. We currently do not offer a supported method for customers to perform these upgrades/patches by themselves.

Who is responsible for updating the operating system on the KES node?

08/06/2020Jennifer Harris
Unless specified in pre-sales, the customer is responsible for updating the operating system with normal and typical security patches. Kaltura will provide and update any KES related software patches.

How do I add/modify/delete IP addresses for the end-user mapping function?

08/06/2020Jennifer Harris
The ability to add/modify/delete IP addresses is via a non-customer-facing control panel. Modifying via API calls is very complex, and the control panel is the highly recommended way to do these tasks. A customer facing version of this control pane...

How do I view the status or health of the KES node?

08/06/2020Jennifer Harris
A monitoring dashboard is available on https://ecdn-monitor.kaltura.com. Login is done with Administrator level KMC login details (every KMC user can login here).

Can the KES serve from remote storage?

08/06/2020Jennifer Harris
Yes, the KES can serve from remote storage.