The KES sends a heartbeat every 60 seconds, and when a new play manifest is requested by the player, the platform verifies if it received a heartbeat in the past 180 seconds. If no heartbeat was received, then it will use the configured KES fallback server. If no KES fallback server is configured, it will fall back to the default Kaltura CDN, if it was configured to do so. If it was not configured to use the Kaltura CDN, then the video will fail playback.
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Please note that many of the pages in our website have been translated from English using machine translation tools. Kaltura cannot guarantee the accuracy of these translations. When in doubt, please refer to the English version of the text. You are welcome to share any inaccuracies with Kaltura that you detect, however, Kaltura is under no obligation to implement the suggested changes.
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