About

The Engagement dashboard in Rich Media CMS helps you understand how viewers engage with content in your account. To learn more, see Engagement Dashboard.

You can use filtering and comparison options to explore your data and understand content engagement trends.

You can:

• change the time frame for the dashboard
• compare different time periods
• filter the data
• export reports to a CSV file

The filters are automatically applied to all elements of the dashboard. 

Change dashboard timeframe

Use the date picker at the top of the dashboard to change the timeframe and view data across different periods. You can select a preset time period or choose specific dates.

Preset time periods

Preset time periods are a quick way to look at recent data, such as the last week or the last month. You can also select longer periods, such as the current quarter or year.

Select a custom timeframe

1. Click the date picker and select the Specific Date Range tab.
2. In the calendar, click the first date of the timeframe.
3. Click the last date of the timeframe. The timeframe is marked on the calendar.
4. To narrow the timeframe to specific hours, use the hours filter. To select until midnight, enter 23:59.
5. Click Apply.

   

The dashboard displays the data for the selected timeframe.

Compare time periods

Compare time periods to understand your data in context, for example to account for seasonality or for changes in usage after you adopt new tools and capabilities.

You can compare with the same period last year, or with a period of the same length that starts on a date you choose. You can also use the hours filter to focus on specific hours.

1. Click the date picker and select the Specific Date Range tab.
2. Select the first time period you want to explore.
3. Select the Compare with Another Period checkbox.
4. Choose the period to compare with:

• Same Period as Last Year - Compares with the same dates one year earlier. For example, if the first period is March 15, 2026 to March 21, 2026, it's compared with March 15, 2025 to March 21, 2025.
• Same Period Starting At - Compares with a period of the same length that starts on the date you select. For example, to compare a week in March with a week in February, select March 15, 2026 to March 21, 2026 as the first period, then set the starting date to February 15, 2026. The first period is compared with February 15, 2026 to February 21, 2026.

Click Apply.

The dashboard displays the data for both periods.

To return to viewing a single time period, click Exit Compare Mode next to the date picker.

Filter the data

You can filter dashboard data by location, tags, categories, and other dimensions.

1. Click Filter to open the Filters pane.
2. Fill in the relevant filters you would like to use.
3. Click Apply to display the filtered data.

The following filtering options are available:

• Media Type(s) - video, Audio, and/or Images
• Entry Source - the source of the content ingested to the system. Content can be uploaded, created via Kaltura's Capture Suite, live streamed, or created in many other ways. 
• Playback Type(s) - VOD, DVR, Live and All Media Types.
• Tags - the tags on the content
• Owners - the owners of the content
• Categories - click Select Categories to select from the list of categories.  
• Domains/ URL Pages - domains and URLs pages where the video was viewed
• Country/Region/City - location where the created video was viewed

Download report

Click Download Report to download a PDF version of the dashboard.

Export report to email

You can export analytics data to CSV files and receive them by email.

1. Click Export. 
2. Select the data you want to export from the dropdown list. You can select one or more options.
3. Select the Descriptive Headers checkbox to use descriptive report headers instead of system report headers.
4. Click Export Reports.
   You receive notification that you are about to export and email the report(s) to yourself. 
5. Click Export via email.
   You'll receive an email with a link to download the file or files. The download links expire after seven days.

If you applied filters to the dashboard, the exported report includes the filtered data.

Please see Top videos and User engagement reports for definitions of each metric, along with its method of calculation.