Webcasting Q&A Using the V7 Player (Beta)

Kaltura Webcasting has been enhanced to improve the user experience for viewing a Live broadcast along with moderated Q&A. This article describes how to setup the Kaltura V7 Player for displaying and using the enhanced Kaltura Webcasting player (Beta).

The Kaltura V7 Webcasting player supports the following functionalities:

  • Live  
  • Q&A
  • eCDN
  • VOD playback

For Admins

Configuring the Kaltura V7 Player

There are two ways to configure the Kaltura V7 player for viewing and using the Q&A panel.

  • Through the Kwebcast Module - This method is used to upgrade the player to all webcasts.
  • Through the entryDesign Module - This method is used to upgrade the V7 player per entry.

To configure the Kaltura V7 Player through the Kwebcast Module

  1. Ask your Kaltura representative for the V7 PlayerUiconfId value.
  2. Access the Kwebcast Module in the Configuration Management.
  3. Replace the PlayerUiconfId for the player with the PlayerUiconfId of the Kaltura v7 Player that you received from your Kaltura representative. This method basically swaps the PlayerUiconfId for the players for all Webcasting events. 

This is a manual process and there is a specific PlayerUiconfId value for this beta Webcasting release.

To configure the Kaltura V7 Player through the entryDesign Module

  1. Configure the entryDesign Module. For more information see Customizing the Media Entry Display for Kaltura MediaSpace Entries.
  2. Set the entryDesignRole. The role selected has permissions to use the Kaltura V7 player for the entry.
  3. Configure the Players field. Configure the players that are eligible for using through the Display tab in the application. Click +Add players to create/clone the Kaltura V7 Player.The players that are configured in the entryDesign Module, are displayed in the drop down menu in the Edit Entry Page in the Display tab. Reminder: this Kaltura V7 configuration is per entry and not global.
    To configure a player, follow these steps:
    1. Enter the playerDisplayName - the name that will be shown in the player drop down in the Edit Entry view.
    2. Enter the playerId that you received for the KalturaV7 Player.
    3. Select Webcast/Live for the entryType - this will make the configured player to be eligible for configuration in webcasting events.
  4. Click Save.

For Users

  1. Select a Webcasting Entry.
  2. Go to the Edit Entry page and select the Display tab.
  3. Select the V7 Webcast-Beta (or chosen name) player from the drop down menu.
  4. Save.

New Q&A & Live Features

Look & Feel

Thread

We improved the user interface for the conversation between the user and the moderator(thread). That means less time trying to find where the conversation stopped and making it easier to engage.

Announcement

Fresh look for Announcements for maximum visibility

Player Notifications

On any incoming message, in the case that the Q&A panel is closed, there will be a visual indicator on the icon plugin

Full Screen Support

You can now engage with the Q&A panel without the need to exit the full screen

Answer On-Air

All answers to questions that have been selected to be answered "On Air" are displayed on the player making the question more visible even if the Q&A panel is closed.

Embedded Player Experience

In the case of embedded players, the Q&A panel will open on top of the video in order to keep the video player as large as possible within the container it's configured.

Errors

  • No Internet Connection - If the computer has internet issues, a network connection slate will be presented to the user asking him to check he's connection and refresh the page
  • General Broadcast Error - an issue with the broadcast will lead to main error slate telling the user that there is an issue with the broadcast and to try and that he should try and refresh the browser
  • In the case the primary has malfunctioned for any reason and the player is expected to play from a different end-point, there are two options
    • If there is a configuration on the KMC for routing between the primary and secondary end points, the player will continue to play seamlessly
    • In the the case of no configuration, the user will need to refresh the browser

Live States

  • Offline - Once the broadcast has finished, the user will be presented with an offline slate offering to replay the live broadcast

  • DVR - player that the point in time that it is playing is in the past will be indicated with a grey LIVE label
  • Live - player that the point in time that it is playing is live will be indicated with a red LIVE label





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