When activating your devices in your virtual classroom, you might see a Webcam Unavailable popup.
The Webcam Unavailable pop-up displays if your devices are unavailable due to:
- Your browser is blocking access to your webcam and/or microphone
- Another app is currently using your webcam and/or microphone
- Your operating system is blocking access to your webcam and/or microphone
- An installed security suite is blocking access to your devices
1. Browser Is Blocking Access To Your Webcam/Mic
- In the address bar on the right, you will see a camera icon with a red x. Click the camera icon to display device permissions.
- Select the circle corresponding to Always Allow
- Click the Done button
- Refresh your window
- In the address bar on the left, you will see camera & microphone icons with a slash through them. Click the camera & mic icons
- Click the x's corresponding to: Use the Microphone Blocked Temporarily and Use the Camera Blocked Temporarily
- Click the Webcam and Microphone buttons in the live session to activate your devices
- Click Allow in the Firefox permission pop-up
2. Devices Are Busy
- If you are using another application that is accessing your webcam/mic (or recently accessed your camera and mic) such as Skype or similar website/applications, then please quit those applications and refresh your virtual classroom.
- Sometimes your webcam and microphone drivers get stuck in the background. You may need to restart your computer.
3. OS Is Blocking Access To Your Webcam/Mic
- Click the Start Button (Windows icon) in bottom left of desktop
- Select Settings
- Click Privacy
- Scroll through the list on the left to find Camera and select Camera
- Under Allow Device To Access Camera click the Change button and make sure it is switched on
- Make sure that under Allow Apps To Access Your Camera is turned on
- Scroll through the list on the left to find Microphone and select Microphone
- Under Allow Device To Access Microphone click the Change button & make sure it's switched on
- Make sure that under Allow Apps To Access Your Microphone is turned on
- Quit your browser and relaunch
- Go to System Preferences
- Select Security & Privacy
- Choose the Privacy tab
- Scroll through the list on the left to find Camera and select Camera *MacOS Mojave
- Check the box corresponding to your browser within the Allow the apps below to access your camera
- Scroll through the list on the left to find Microphone and select Microphone *MacOS Mojave
- Check the box corresponding to your browser within the Allow the apps below to access your microphone
- You will be prompted to quit your browser. Choose Quit Now
4. Internet Security Suites
- Open AVG Internet Security
- Click on Privacy
- Click Webcam Protection
- Turn Webcam Protection OFF
- Close AVG Security Suite and refresh your virtual classroom
- Open Bitdefender Internet Security.
- Select the Privacy option.
- Click View Features.
- Click on the settings icon within the Webcam Protection section.
- Turn off the switches corresponding to Block all access to the webcam and Block browsers' access to the webcam.
- Close the Bitdefender security suite and refresh your virtual classroom.
- Open Eset Internet Security.
- Click on Setup in the left side menu.
- Click on Computer protection.
- Click on the settings wheel of Webcam protection.
- Select Configure.
- Click on Edit to the right of the rules beneath the webcam protection.
- Check the allow access option to the Chrome/Firefox application.
- Click Ok.
- Close Eset Internet Security and refresh your virtual classroom.
- Open Kaspersky internet security.
- Click on privacy.
- Click on stop blocking.
- Close Kaspersky internet security and refresh your virtual classroom.