Updated Articles

  1. Can Participants Be Anonymous In the Participants Field?

    Yes. A participant that joins as a guest may enter whatever name they want.  Room moderators can also disable the participant list from view.    ...
  2. Can I Block Guest Access to Virtual Classrooms?

    You can enable the  Lock  The  Door  feature to ensure unwanted guests can’t enter your live room.    ...
  3. How Many Hosts and Moderators Are Allowed in a Virtual Classroom?

    There can only be one host for a room, the room owner. However, any participant in the session can be set as a temporary moderator.  The number of moderators is unlimited. ...
  4. Can a Moderator Control Everything in a Virtual Classroom?

    Moderators can be given all the permissions the instructor has in the live room, and each room can be assigned multiple moderators. This can be set inside the room, as shown under the participant's name below. Note: Moderators cannot give/rev...
  5. What roles and permissions can be preset or set during the live room?

    Virtual Classroom level roles can be preset; they are Admin, Instructor, and Student. These are roles of registered users. In the live room, Admin and Instructors are moderators and their moderator status cannot be revoked. Students and Guests ...
  6. When Recording the Session, is the Entire Screen Recorded?

    No. The entire screen is not recorded when recording the session. Recording only captures the stage content and webcams.
  7. If Breakouts are Recorded, Are There Separate Files For Each Breakout?

    Each breakout is recorded as a separate  MP4  file.  
  8. What is the Format of the Virtual Classroom Recording?

    The format of the Virtual Classroom recording is MP4 at 720p.
  9. How to Add Files to Folders

    Under ‘Files’ you can create folders and upload files. To add a file to a specific folder, you need to click into the folder first, before clicking Add File . You can also drag and drop files into the desired folder.  See our video guide on Ho...
  10. How Can I Upload a PowerPoint Presentation with Audio?

    Presentations go through a conversion process upon being uploaded into the live room, which render them into a series of slides without multimedia elements like animation or audio.  So, consider: 1. sharing your screen and allowing audio. 2...
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