Below are the steps you can take to troubleshoot if the 3D Creator tool does not finish loading, or "hangs" while loading.
|The 3D Creator tool does not finish loading, or "hangs" while loading. |
- It is possible that your account has not been configured completely. Please provide the Brand3D team with an app token data configured as specified in App Token Configuration.
- The app token data you provided may have become invalid or deleted. Generate a new app token as specified in App Token Configuration and provide it to the Brand3D team.
Please contact Hans Hansen at firstname.lastname@example.org for additional assistance.