FAQ

How to Enable Privacy Settings for Kaltura Capture on Mac

02/12/2020Debbie Zioni
This article describes how to enable Privacy Settings for Kaltura Capture on Mac OS. Symptoms:  One of the following screen errors might display when attempting to start/stop your Kaltura Capture recording. "Failed to stop recording. P...

How to Stop Kaltura Capture From Launching Automatically Upon Startup

05/07/2020Tal Binder
To stop programs from launching automatically in Windows or Mac OS Windows - https://support.microsoft.com/en-us/help/4026268/windows-10-change-startup-apps Your personal startup folder should be C:\Users\<user name>\AppData\Roaming\Mic...

How to Collect and Upload the Kaltura Capture Logs

05/07/2020Tal Binder
Traffic logs help identify cause(s) of technical issues. This article describes how to collect and upload traffic logs for Kaltura Capture.  It is important to obtain logs close to the occurrence, as the log folder may be updated with new log...

Is Kaltura Capture Supported on Mobile or Tablet?

05/07/2020Tal Binder
Currently, Kaltura Capture is not supported on mobile or tablet. For the supported devices, please refer to the  Kaltura Capture - Prerequisites and System Requirements . ...

Can I Save the Kaltura Capture Recording Locally On My Computer?

05/07/2020Tal Binder
 Yes. You can save the Kaltura Capture recordings locally on your computer. You may find the recordings in the following locations: Windows C:\Users\<YOUR_USER_NAME>\AppData\Local\Kaltura\Capture\Recordings Mac /Users/<YOUR_USER...

Unable To Use FaceTime Camera and Microphone Without Permission on iOS

05/20/2020Tal Binder
By default, macOS Mojave's security and privacy policy prevents all apps using its AVFoundation API from getting microphone or camera data without the user's explicit consent. Kaltura Capture uses AVFoundation API, therefore the user must en...

How to capture the PowerPoint audio?

11/10/2020Tal Binder
When recording a PowerPoint slide show with audio the Kaltura Capture audio input must be enabled along with the system audio.  To enable system audio recording 1. Launch your Kaltura Capture application. 2. Navigate to the Setting tab and ...