FAQ
Articles
How to stop Kaltura Capture from launching automatically upon startup
To stop Kaltura Capture from launching automatically, you need to configure it in the operating system that you're using. To stop Kaltura Capture from launching automatically on Windows or macOS, you can follow the instructions below: Window...
How to Collect and Upload the Kaltura Capture Logs
Traffic logs help identify cause(s) of technical issues. This article describes how to collect and upload traffic logs for Kaltura Capture. It is important to obtain logs close to the occurrence, as the log folder may be updated with new logs and...
Can I Save the Kaltura Capture Recording Locally On My Computer?
Yes. You can save the Kaltura Capture recordings locally on your computer. You may find the recordings in the following default locations: Windows C:\Users\ \AppData\Local\Kaltura\Capture\Recordings Mac /Users/ /Library/Preferences/Kaltura/C...
Unable To Use FaceTime Camera and Microphone Without Permission on iOS
By default, macOS Mojave's security and privacy policy prevents all apps using its AVFoundation API from getting microphone or camera data without the user's explicit consent. Kaltura Capture uses AVFoundation API, therefore the user must enable the...
How to capture the PowerPoint audio?
When recording a PowerPoint slide show with audio the Kaltura Capture audio input must be enabled along with the system audio. To enable system audio recording 1. Launch your Kaltura Capture application. 2. Navigate to the Setting tab and set '...
I am having trouble installing Kaltura Capture. What should I do?
Following are some reasons you may be having trouble installing Kaltura Capture. Did you previously have the Kaltura Capture application installed on your device? If yes, uninstall the app and 'clean' reinstall it using the following steps: 1....
Set the Kaltura Capture recordings to Unlisted by default
New Kaltura Capture recordings will not automatically be marked as unlisted upon upload. To overcome this, the following KMS custom modules must be enabled and configured: Unlistentries Notificationhandler Please contact your Kaltura Represen...
