FAQs & troubleshooting
Articles
Capture troubleshooting guide
This guide covers common Capture issues and how to fix them.
Managed deployment of the Capture application
Kaltura's Capture supports deployment through software management tools such as SCCM, making it easy for IT administrators to install and configure the app across multiple machines.
How to collect and upload traffic logs for Capture
Traffic logs help identify the cause of technical issues.
Increase log level in Capture
This guide will show you how to increase the log verbosity level in Kaltura Capture to collect more detailed logs for troubleshooting purposes.
How to capture the PowerPoint audio?
When recording a PowerPoint slide show with audio the Kaltura Capture audio input must be enabled along with the system audio. To enable system audio recording 1. Launch your Kaltura Capture application. 2. Navigate to the Setting tab and set '...
How do I set the Capture recordings to 'unlisted' by default
New Capture recordings will not automatically be marked as unlisted upon upload. To overcome this, the following KMS custom modules must be enabled and configured: Unlistentries Notificationhandler Please contact your Kaltura Representative...
