-
Last Updated: 08/18/2026
in Release notes
-
Date released: August 5, 2026
What's new
Agent insights added to Agentic Avatar Studio
Admins now have full visibility into every conversation an agent has had - including full transcripts, interaction counts, and exportable ses...
-
Date released: July 5, 2026 What's new Present media toggle A new toggle lets admins control whether their agent can present media like videos, images, tables, and personalized UI elements during live sessions. For complete details, see ...
-
Date released: June 23, 2026 What's new Knowledge tab - External sources & free text The Knowledge tab now supports additional knowledge sources, allowing admins to define what their agent knows using website URLs and free-form text. Exte...
-
Date released: June 14, 2026 What's new Knowledge tab - External sources & free text The Knowledge tab now supports additional knowledge sources, allowing admins to define what their agent knows using website URLs and free-form text. E...
-
Date released: May 24, 2026 What's new Analytics tab in Studio A Conversational Agents dashboard is now available via the Agentic Avatar Studio's Analytics tab, giving admins a single place to monitor agent performance and usage data withou...
-
The Agents module lets administrators define which agentic workflows are available on the site, and control which users or groups can manage them.
-
About
The Conversational Agents dashboard lets you filter agent analytics, review recent conversations, view conversation details, and export conversation data.
This article explains how to access and work with the dash...
-
About Conversational agent analytics help you understand how users interact with your agents and how agents respond. You can use this data to monitor usage, identify trends, review user feedback, and see which knowledge sources ...
-
You can create a new agent based on a preconfigured template, then customize it for your specific needs.