Updated Articles

  1. Manage the agent knowledge Updated

    About  The Knowledge tab is where you control what your agent knows. You can 'teach' your agent using three types of sources: media files, website URLs, and free text. Want your agent to reference your help center or p...
  2. Agentic Avatar Studio release notes - June 2026 Updated

    Date released: June 2026 What's new Knowledge tab - External sources & free text The Knowledge tab now supports additional knowledge sources, allowing admins to define what their agent knows using website URLs and free-form text. Exter...
  3. Q&A transcripts report for events - Public Q&A enabled

    The Q&A transcripts report provides full transcripts of Q&A exchanges.
  4. Q&A transcripts report for events - Public Q&A disabled

    The Moderator transcript provides moderators' transcripts event history.
  5. Q&A activity report for events - Public Q&A enabled

    About The Q&A activity report provides information on moderator actions and Q&A message activity during the event. See Analytic reports for events for instructions on generating and downloading this report.  This report is a...
  6. Q&A activity report for events - Public Q&A disabled

    The Chat moderation report provides activity data for the moderator's activity during the event.
  7. Interaction activity report for events

    The Interaction activity report provides comprehensive data on polls, quizzes, reactions, and all other interaction activity.
  8. Chat transcripts report in events

    The chat transcript provides group chat transcript history for a specific occasion of your choice.
  9. Chat widget reports for events

    The Chat widget provides several reports that help you monitor participant activity, moderator activity, chat transcripts, blocked users, and poll responses.
  10. Viewer engagement report for events

    The Viewer engagement report provides participant profile information and engagement metrics collected during an event.