Send feedback or report issues in a Kaltura Room

About

You can send feedback or report technical problems, such as webcam quality, microphone quality, or content playback directly from within a Kaltura Room session.

When feedback is submitted, a support log from your session is automatically attached to help technical support investigate the issue.

Send feedback or report an issue

1. Click the settings icon at the bottom right of the screen and select Give feedback from the menu. 



The 'Give Feedback' window opens.



2. Enter your feedback in the Give Feedback field.
3. In the Choose an area drop-down menu, select the category that best describes the issue:

• Webcam quality
• Microphone quality
• Content playback

4. Click Submit.

A confirmation message appears indicating that your feedback was successfully submitted along with a support log.

5. Click OK to close the window.

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