The Reactions activity report tracks like reactions on group chat messages within C&C sessions. For each reaction, the report displays who reacted, the content of the message that received the reaction, who originally sent that message, and when the reaction occurred.
This report is available for export via API only.
Data in the Reactions activity report includes the following:
| Field | Description |
| userId | Unique identifier of the user who liked the message
|
| userEmail | Email address of the user who liked the message
|
| userFirstName | First name of the user who liked the message
|
| userLastName | Last name of the user who liked the message
|
| reactionType | Type of reaction
|
| likeSentAt | Date and time when the like was created in UTC/GMT (e.g., 2026-06-07T09:23:40.241Z)
|
| contextId | Event or session identifier where the like occurred
|
| messageId | Unique identifier of the message that was liked
|
| messageContent | The text content of the message that was liked
|
| messageAuthorId | Unique identifier of the user who wrote the message
|
| messageAuthorEmail | Email address of the message author
|
| messageAuthorFirstName | First name of the message author
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| messageAuthorLastName | Last name of the message author
|
| messageSentAt | Date and time when the message was sent
|
| subContext | Indicates whether the like is from main chat or Backchannel. Values: empty (main chat) or Backchannel
|
Filters available for the report include:
| Filter | Required
|
Description |
| contextId | Yes | Event/session identifier |
| fromDate | No | Includes only likes created after this date |
| toDate | No | Includes only likes created before this date |
