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About Configure advanced conversation controls including call length, talk speed, and agent movement settings. Navigate to the Advanced tab Click on the Advanced tab. Call length Use the up and down arrows to set the ma...
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Date released: June 2026 What's new Knowledge tab - External sources & free text The Knowledge tab now supports additional knowledge sources, allowing admins to define what their agent knows using website URLs and free-form text. Exter...
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You can order live captions for your scheduled events using Content Lab.
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Created On: 06/09/2026
in Release notes AI Content Lab
Date Released: June 2026 What's new? Order video translations from Content Lab Users can now order video translations directly from Content Lab via the Captions orders screen. All translation vendors configured on the account are accessible ...
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Use the Bumper setting to play a video before and/or after the main content.
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Use the Error slate setting to display a custom background image when player errors occur.
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Use the Watermark setting to display a watermark on the player.
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About Use the Show title on hover setting to display the entry title when users hover over the player during playback. This setting is available for video and audio players. Display the entry title on player hover 1. Scro...
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Use the Logo setting to display a custom logo in the player control bar.
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About Use the Default player ratio setting to define the default dimensions used when a player is embedded. This setting is available for video, audio, and reels players. Set the default player dimensions 1. Click the gear ...