The Kaltura Live Room chat allows a public Classroom chat, private Questions and Answer chats between participants and room managers, and a private Room Manager/Moderator chat strictly between instructors/moderators.
Display Chat
- Chat is displayed by default when first entering a room.
- If chat was dismissed then you can display it by clicking Chat in the room upper bar.
1. Room Chat
Room Managers and participants can communicate with each other in the classroom
- Click the Room Chat button/tab on the left (default).
- Select the text entry field at the bottom of chat (where the placeholder text type here... is displayed).
- Type in your message.
- Press the enter or return key on your keyboard
- Click the reply button to reply to an individual person. The exchange will be visible to everyone.
2. Questions & Answers Chat
Participants in class can direct questions to instructors or moderators privately.
To ask a question, participants must:
- Click the Questions & Answers Chat button in the middle.
- Select the text entry field at the bottom of chat (where the placeholder text type here... is displayed).
- Type in your message.
- Press the enter or return key on your keyboard.
To respond to a question, Room Managers must:
- Click the Questions & Answers Chat button in the middle.
- Choose which participant you want to respond to be clicking on the reply icon next to their name.
- Type in your message.
- Press the enter or return key on your keyboard.
3. Room Manager/Moderators Chat
Room Managers/Moderators can write each other in private. The exchange is not visible to participantss.
- Click the Moderator Chat button on the right.
- Select the text entry field at the bottom of chat (where the placeholder text type here... is displayed).
- Type in your message.
- Press the enter or return key on your keyboard.
- Click the reply button to reply to an individual person. The exchange will be visible all moderators.
Increase/Decrease Font Size
You can control the size of the text in sent and received messages.
- Click A+ to increase the size of the font in the chat bubbles.
- Click A- to decrease the size of the font in the chat bubbles.
Clear Chat History
Chat is accessible to every participant in the room. When first entering the room, participants see up to the last 20 messages in the chat. Moderators can clear chat history - this does not delete records from analytics, but only clears messages from being displayed in the room.
- As moderator, click the Clear All button.
- In the confirmation pop-up, click Yes.
Hide Chat
To hide chat from view, click x in the top right of the chat upper bar or click Chat in the upper bar again.
Hearing notification sounds from the Chat? This is a browser setting and not currently controlled in by the Kaltura system. You can can disable the sounds via browser settings.
- For example, in Chrome - Go to Settings -> Privacy and Security -> Site settings -> Smart.newrow.com and then go to the dropdown in "Notifications" to "Block." See screenshot: 
