About

After you submit a question or start an avatar conversation, Genie returns AI-generated responses based on your organization’s verified content.

Responses may appear as:

• Flashcards
• Structured text answers
• Spoken responses through the avatar (if enabled)

No matter how you interact with Genie, responses include:

• A summary of how your question was interpreted
• Links to all sources used to build the answer
• Suggested follow-up questions (Next steps)
• Feedback options

Personalized answers

When you’re signed in, Genie can use basic information from your user profile, such as your first name, last name, title, company, bio, (depending on the admin configuration), to deliver more personalized and relevant results.

This information is used only within your organization’s environment and isn’t shared externally.

How Genie decides the answer format

Genie provides answers in either flashcard or text format, depending on the type of question you ask.

• For step-by-step or “how-to” questions, you’ll often get flashcards.
• For more open-ended or descriptive questions, Genie may return a text answer.

That said, it’s not always consistent - Genie decides based on context.

You can also use the answer format buttons to choose Flashcard or Text, request a specific format in your question (for example, “Show this as a table”), or ask Genie to switch formats after the fact.

Metadata

Genie considers the context of your question to shape the answer. When relevant, it may use metadata such as creation date, creator name, speaker, category, or tags, to refine results or explain why specific items appear in the response.

Avatar conversations

When you use Avatar mode, the avatar delivers responses through live, spoken interaction.

Avatar responses use the same Genie intelligence and trusted sources as flashcard and text answers.

Flashcard answers

Flashcards highlight key takeaways from your organization’s verified content.

Each card may include:

• A short summary
• Video clips with a play button
• Document excerpts (PDF, PPTX, DOCX)
• Images captured from video using OCR (on-screen text)

How to navigate flashcards

• Click the Start button to begin viewing flashcards. Use the arrow buttons at the top of the card to move between cards



• Click Watch Full Video to view the original content.



The video opens in a window on top of the flashcard you're viewing, and starts at the beginning of that clip.



• Click Back at the top left to return to the flashcard. 
• To open the full video in a new tab, click Go to media at the top left. The video opens on the media page and starts from the clip’s defined start time.

Text answers

In some cases, Genie returns a written answer instead of flashcards. These appear as a single, scrollable response.

Text answers are structured for easy reading and may include lists or tables. Like flashcards, they include sources, feedback options, and follow-up suggestions.

Below is an example of an answer in a table format:

Threaded experience

For text and flashcard responses, Genie keeps your conversation organized by displaying follow-up answers directly below your original question. 

When a new answer is added, the system automatically scrolls to the latest response, unless you're viewing an earlier part of the thread, in which case scrolling pauses so you don’t lose your place.

You can also share any individual answer from a thread. If the answer originated from a follow-up question, Genie rewrites the question so the shared version makes sense on its own.

Provide feedback

You can rate any answer using the thumbs up or thumbs down icons. 

1. Click the icon to open the feedback window.



2. Add an optional comment if you'd like
3. Click Submit to send your feedback

Once submitted, you can’t edit the feedback.

Share an answer

You can share any Genie response, whether flashcard, text, or avatar-based.

How to share

1. Click the Share button on a result.



A tooltip opens with a Copy link button.



2. Click to copy the link. A confirmation banner appears. The tooltip closes when you click outside it or click Share again.

What recipients see

When someone opens your shared link, they see the same answer on a dedicated page, including:

• The response
• Sources
• Follow-up options

If the shared answer came from a follow-up, Genie rewrites the question so it stands on its own.

Access permissions

If the shared answer includes sources the viewer doesn’t have access to, Genie displays a 'no access' message and suggests re-asking the question.

If Genie can’t retrieve the answer or the share ID doesn’t exist, the Genie home page shows an error banner.

Follow-up questions from a shared link

When someone asks a follow-up from a shared answer, the page updates automatically and the conversation continues from that point.