When trying to activate your devices in a Kaltura Live Room, you might see a Devices Unavailable popup if your devices are unavailable due to your browser blocking access to your webcam and/or microphone.
What if My Browser is Blocking Access to My Webcam/Microphone?
You must allow Kaltura to access your devices to broadcast your webcam/microphone. To allow Kaltura to access your webcam or microphone, perform the following steps:
Via Chrome
- In the address bar on the left, click the Lock icon to display device permissions.
- Make sure Camera and Microphone are set to Allow.
- Click the Lock icon to close the pop up.
- Refresh your browser window.
Via Firefox
- In the address bar on the left, you will see camera & microphone icons with a slash through them. Click the Camera & Microphone icons.
- Click the X's corresponding to: Use the Microphone: Blocked Temporarily and Use the Camera: Blocked Temporarily.
- Refresh your browser window.
- Click Allow in the Firefox permission pop-up.