Is Your Webcam or Microphone Blocked by your Browser in your Kaltura Live Room?

When trying to activate your devices in a Kaltura Live Room, you might see a Devices Unavailable popup if your devices are unavailable due to your browser blocking access to your webcam and/or microphone.

What if My Browser is Blocking Access to My Webcam/Microphone?

You must allow Kaltura to access your devices to broadcast your webcam/microphone. To allow Kaltura to access your webcam or microphone, perform the following steps:

Via Chrome

  1. In the address bar on the left, click the Lock icon to display device permissions.
  2. Make sure Camera and Microphone are set to Allow.
  3. Click the Lock icon to close the pop up.
  4. Refresh your browser window.

Via Firefox

  1. In the address bar on the left, you will see camera & microphone icons with a slash through them. Click the Camera & Microphone icons.  
  2. Click the X's corresponding to: Use the Microphone: Blocked Temporarily and Use the Camera: Blocked Temporarily.
  3. Refresh your browser window.
  4. Click Allow in the Firefox permission pop-up.
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