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Analytics Overview

Analytics

Articles

Introduction to Conversational Agents analytics

About Conversational agent analytics help you understand how users interact with your agents and how agents respond. You can use this data to monitor usage, identify trends, review user feedback, and see which knowledge sources ...

Work with the Conversational Agents dashboard

About The Conversational Agents dashboard lets you filter agent analytics, review recent conversations, view conversation details, and export conversation data. This article explains how to access and work with the dash...