3D Player Overlay - Troubleshooting the 3D Creator Tool

Last Modified on 04/19/2022 4:29 pm IDT

The following table lists steps you may take to troubleshoot if the 3D Creator tool does not finish loading, or "hangs" while loading.

SymptomResolution
The 3D Creator tool does not finish loading, or "hangs" while loading. 
  • It is possible that your account has not been configured completely. Please provide the Brand3D team with an app token data configured as specified in App Token Configuration.
  • The app token data you provided may have become invalid or deleted. Generate a new app token as specified in App Token Configuration and provide it to the Brand3D team. 

Please contact Hans Hansen at hans.hansen@brand3d.com for additional assistance. 


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