Why don't Zoom videos copy to Kaltura?

About

This issue occurs when a Zoom recording is imported before the user exists in Kaltura. The integration automatically creates a new user using their email as the User ID unless the user already has an account.

Action to take

Find duplicate accounts using the API

1. Use the User - List API call. 
2. Set the Email Like filter to the user's email address.

You should see more than one result.

• The account with the email as the User ID was auto-created by Zoom.
• The correct account usually has a numeric User ID (from your SSO/LMS)

Reassign content to the correct user

1. In KMC, go to the Content tab.
2. Search by Owner using the email-based User ID.
3. Reassign all media to the correct (numeric ID) account.

Remove the extra (email-based) user

1. Use the User - Delete API call.
2. Enter the User ID (the one using the email address).

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