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Version: v26.4
Date released: August 2026
What’s new
We’ve updated a few product names. The following names will be used moving forward in documentation and release notes -
legacy Video Portal (aka KMS, MediaSpace)...
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Suggested questions give users ideas for how to start a conversation with your agent.
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Date released: August 18, 2026 What's new Choose how users interact with your agent during voice conversations A new Voice interaction setting in the Advanced tab lets admins choose how users interact with the agent during voice convers...
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Version: 7.42.2 Date released: August 16, 2026 What's new Audio description ordering experience A new Audio descriptions option is available in each entry’s three-dot menu in Rich Media CMS. Select it to open the new REACH orderin...
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Interactive Video Paths let you create branching video experiences where viewers choose how they move through the content.
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About
After creating an interactive video, you can reopen the video composer from the media page to continue working on its media, nodes, paths, and hotspots.
Access the media page
Select My Media from your user ...
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About Customize the appearance of your agent site by adding your logo and background image and selecting or creating a theme. You can manage these settings in the Experience tab. Access the Experience tab
From the Agents ...
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Date released: June 23, 2026 What's new Knowledge tab - External sources & free text The Knowledge tab now supports additional knowledge sources, allowing admins to define what their agent knows using website URLs and free-form text. Exte...
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Version: 5.184.x
Date Released: August 17, 2026
We’ve updated a few product names. The following names will be used moving forward in documentation and release notes -
legacy Video Portal (aka KMS, M...
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About
The Conversational Agents dashboard lets you filter agent analytics, review recent conversations, view conversation details, and export conversation data.
This article explains how to access and work with the dash...