Requesting and Ordering Captions through the KMC - REACH v2

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Requesting and Ordering Captions through the KMC

This section describes REACH integration with the Kaltura Management Console. All completed caption requests are automatically returned to the KMC and are seamlessly integrated.

The following topics are described:

Ordering Captions for a Single Entry

To request captions for a single entry

  1. Select the Content tab and go to the Entries tab.
  2. In the Media entry line, select Captions Requests from the Actions (3 dots) menu drop down.

    or

  1. Select the Content tab and go to the Entries tab.
  2. Click on a media thumbnail and select the Captions tab.
  3. Select Request Captions.

    The Captions Requests screen is displayed.

    The existing captions request will be displayed on the top of the page. You can review the request and see more information by clicking the arrow.

  4. Click Order to scroll down to the Order Captions section, or just populate the form.
  5. Select the Unit – only in case different Reach profiles (budgets) are configured for each unit in your account. The selected unit will be charged for the captions request. 
  6. Select the Service - Machine or Professional.
    If you select Machine, select the Source Media Language from the drop-down menu and click Submit.

    If you select Professional, the screen is expanded.
  7. Select the Source Media Language from the drop-down menu.
  8. Select the Feature. Captions, Translation or Alignment.

    For Translation:
    Select the Target Translation Language
    Select the Turnaround time (TAT) from the drop-down menu. The TAT options are set by your administrator.

    For Captions:
    Select the Turnaround time (TAT) from the drop-down menu. The TAT options are set by your administrator. 

    For Alignment: request for captions based on a transcript file (txt). The system will align the txt with the video and will provide a caption file (SRT/DFXP)

    Select the transcript file from the available entry txt attachements, or upload your txt file.

     

  9. Add Speaker Names. This feature is supported for professional captions only, and must be enabled by your system administrator.
  10. (Optional) Add Instructions & Notes you would like the professional to consider when captioning.
  11. Click Submit.

If the captions’ requests require approval – the request status will be “Pending approval” until the requests are approved. 

After captions’ requests are approved, the requests are sent automatically. The captions will be uploaded when completed. You will receive a message that your request has been received. Notifications must be enabled by your system administrator.

The captions’ request will be shown on the captions request list on the top of the page. You can follow the caption status by viewing the status.

If there is an identical request for captions, the system will display the following message: Captions were already requested for this video.

If there is insufficient credit to order captions, the system will display the following message: Request cannot be ordered, there is no credit for captions. Please contact your admin.

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Editing Captions for a Selected Entry

You can edit captions from the Captions tab in the Edit Entry screen. The captions requests table lists the captions that have been ordered and their status.

To edit captions files for a selected entry

  1. Select the Content tab and go to the Entries tab.
  2. Click on a media thumbnail and select the Captions tab.
  3. Click on Caption Requests to open the Captions Request table.
  4. Use the pencil icon to access the Editor to Edit the captions file. See Editing Captions for more information.

Ordering Captions for Multiple Entries

To order captions for multiple entries

  1. Select the Content tab and go to the Entries tab.
  2. Select the media you want to order captions for by checking the checkbox next to each media.
  3. Click More Actions and select Caption Request.
  4. Continue here to order captions.

Ordering Captions for Media Per Category

When you order captions for a category, requests will be generated and automatically approved for each video published to the selected category in the future. You will need to create a Service Rule to order captions for a specified category. See Create a Rule for Ordering Captions.

To order captions for media to be published in the selected category

  1. Select the Content tab and go to the Categories tab.
  2. In the Media entry line, select Add Service Rule from the Actions (3 dots) menu drop down.

    The Add Service Rule screen is displayed. 

    The Add Service Rule screen is divided into two sections:

Create a Rule for Ordering Captions

Create a Service Rule to order captions for a specified category.

To order captions for a category

  1. Click Create Rule.
  2. Select the Unit – in case different Reach profiles (budgets) are configured for each unit in your account. The selected unit will be charged for the captions request.
  3. Select the role. The rule will be applied to all content published by the selected role (or higher permissions)
  4. Select the Service – Professional or Machine.
  5. Select the Source Media Language.
  6. Select the Feature – Captions, Translation or Alignment.
  7. Select the Turn Around Time.
  8. Add Speakers Names – this option may be added on through your REACH administrator.
  9. (Optional) Add Instructions & Notes - you would like the professional to consider when captioning.
  10. Click Submit. 

After you submit the rule the following message is displayed:

NOTE: There is no moderation process for automatic captions’ requests.  Notifications will not be generated for automatic rules. (The user will not receive a message that their order has been received.) History content will not be automatically captioned.

From this point on, a caption request will be generated and approved for each media that will be published to this channel by the eligible role.

Viewing Ordering Rules

Before you add a service rule to order captions for a category, the Add Service Rule screen displays all existing rules for the category. If there are no ordering rules, the following is displayed.

If there are ordering rules, they are displayed as follows:

The service rules' list contains the following:

  • Creator
  • Create Date – use the arrow to sort this column
  • Service Type
  • Feature
  • TAT
  • Language
  • Published By
  • A trash icon is available to delete service rules.

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