The Kaltura V2 Player - Frequently Asked Questions (FAQ)

 

[collapsed title="How to Upgrade The Kaltura Player v2 Library Version?"]

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Updating Kaltura HTML5 Player V2 is an easy operation, and requires a  few simple steps. To see the step by step process for the upgrade click here.

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[collapsed title="Does Kaltura allow the branding of the Kaltura Player?"]

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Players can be branded or skinned by changing the Player logo and colors, or even by creating completely new css themes.To change the logo on your Player see: How to remove or change the Kaltura logo from the Player control bar?

To learn more about creating a custom theme, please refer to the Kaltura Player v2 Toolkit Theme & Skin Guide.

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[collapsed title="What is the use of Auto-Preview check box  in the Player Studio?"]

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When a Player is edited the Studio tab, the Player is automatically rendered every time you change a control. Unchecking the Auto-preview check box will discontinue this behavior. 

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[collapsed title="Is the Kaltura Player capable of identifying the JS events (cue-points)?"]

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Yes, it is possible by saving these events as cue-points metadata in Kaltura. This will allow the Player (across devices) to read the cue points and create all sorts of experiences like chapters. For example, see the Chapters Player plugin.

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[collapsed title="How do I access the Universal Studio from the KMC?"]

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You can learn about all the Universal Studio, and how to access it within the KMC from the Universal Studio Information Guide.

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[collapsed title="What are the advantages of new Universal Player Studio?"]

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The Universal Studio enables users to directly customize Kaltura Player Toolkit Players, also known as v2 Players. The Kaltura Player Toolkit uses a unified HTML, CSS and JavaScript runtime to drive all Players. This is a big improvement over the the Flash Studio which only reflected the Flash UI and configuration. For a more and complete list of advantages of the Kaltura Player Toolkit over previous versions see the Kaltura Player Toolkit page.

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[collapsed title="What browsers support the new Universal Player Studio?"]

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The Universal Studio works best with the all the latest versions of HTML5 browsers IE11, Firefox or Chrome. IE8 is functional but for the best experience we recommend you use one of the lastest browsers.

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[collapsed title="What are some of the limitations of the new Universal Studio?"]

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We are actively working to enhance the Universal Studio to support all features previously supported in the Flash Studio. Some features that are currently unavailable are:
     •    Custom Flash skins -- any custom Flash skin work will not cross over to the v2 HTML / CSS based skin. 
     •    Player Templates, Light and dark themes -- presently only a single dark theme is provided in  the Universal Studio. Templates for initial Player creation are currently in the development stages. 
     •    Download, upload, capture
     •    3rd party components captions, PLYmedia
     •    Custom buttons -- no generic custom button interface is yet available
     •    Additional Parms and plugins -- no generic interface for adding custom plugins. You can presently use the work around described in the integration document, where by you edit JSON Player configuration directly using the Player version utility page

Basic Controls:

  • Vertical volume control – not supported on v2 (was not available on old Studio as well but was supported)
  • Left Play Counter – Can be configured from old Studio. Cannot be configured from new
  • Right Play Counter – Can be configured from old Studio. Cannot be configured from new Studio.
  • On Video Play Button – Can be configured from old Studio. Cannot be configured from new Studio.
  • Download Button - Can be configured from old Studio. Cannot be configured from new Studio.
  • Upload Button - Can be configured from old Studio. Cannot be configured from new Studio.
  • Scrubber – Can be switched on/off in old Studio. Cannot be switched on/off in new Studio.
  • Replay button – Can be switched on/off in old Studio. Cannot be switched on/off in new Studio.
  • On video unmute button - Can be configured from old Studio. Cannot be configured from new Studio.
  • Share button – It is possible to configure when to show the button on old Studio. Not possible on new Studio.
  • Capture thumbnail -  - Can be configured from old Studio. Cannot be configured from new Studio.

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[collapsed title="Is the Kaltura Player 508 compliant?"]

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All Universal Studio Players are 508 compliant. The Player’s features include:

  • Support for captions file in timed text or SRT formats for the video/audio file
  • Support for an audio description in a standardized format for the video/audio file
  • Hidden text elements for every non-text element (for screen readers)
  • Tooltips

Keyboard tabbing and controls For more information see 508 Support within the Kaltura Player Toolkit.

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[collapsed title="How to enable the Closed Captions feature in the Player?"]

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To enable closed captions on the Player (so that the CC option will be available on the Player toolbar), you'll need to set the "Closed Captions" option in the Universal Studio "Look and Feel" tab. See the Universal Studio Information Guide for more details.

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[collapsed title="How to upload captions to a Player?"]

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The same entry captions flow should be used to add captions to a specific entry. Once added, you can use the "captions" plugin in the Universal Player Studio to activate the captions plugin. See the Universal Player Studio Guide for more details.

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[collapsed title="Is there a way to edit the JSON associated with a Player?"]

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The Player Studio provides a highly functional GUI interface, but you can also edit the Player JSON directly via the Player version utility page. In the near future, the Universal Studio will support direct JSON edited as well.

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[collapsed title="How does the analytics works on the Universal Studio?"]

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See the analytics tab within the Player Studio and the Universal Studio Information Guide.

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[collapsed title="How do I set up a playlist for a Player in the Universal Studio?"]

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Playlists are supported in the Universal Studio. You can set up the look and feel of the playlist under the "look and feel" section of the Universal Studio.

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[collapsed title="How do I hide the fullscreen button"]

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All player componets can be enabled or disabled via their "plugin" property. To disable the fullscreen button, go to the plugins section and add a UI var: fullScreenBtn.plugin with a value of false 

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[collapsed title="How does Player.kaltura.com relate to the Universal Studio?"]

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All of the features listed on Player.kaltura.com will make their way into the Universal Studio, and the documentation is shared between both systems.

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[collapsed title="How to edit a Player?"]

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All changes you make to an existing Player will propagate to all sites where the Player has been embedded, including syndicated Players on other sites.

To edit a Player

  1. Select the Universal Studio tab.
  2. Click on the relevant Player in the Player List.
  3. Select an icon to modify the current Player configuration.
  4. Click Save Player Settings. To learn more refer to Universal Studio Information Guide

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[collapsed title="How to duplicate a Player?"]

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To duplicate a Player

  1. Select the Universal Studio tab.
  2. Click on the relevant Player in the Player List.
  3. Click Duplicate.
  4. The Player configuration Basic Configuration window is displayed and the Player is rendered as a Creating a Player in the Universal Studio Universal Studio Information Guide 10 copy of the existing Player.
  5. Modify the Player’s Basic Display settings to give the new Player a distinct name
  6. Click Save Player Settings. To learn more refer to Universal Studio Information Guide 

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[collapsed title="How to delete Player?"] 

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To delete a Player

  1. Select the Universal Studio tab.
  2. In the Actions column of the relevant Player, click Delete. 
    A Delete confirmation prompt is displayed.
  3. Confirm the deletion. To learn more refer to Universal Studio Information Guide

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[collapsed title="How to update the Player list in the Universal Studio?"] 

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The Universal Studio tab displays the complete list of the Players defined in your account. This includes Players created with the Flash Studio. To edit any Player in the Universal sStudio the Player must be updated to the new Universal Studio Players. This includes any Players previously created via API and even early versions of v2 Players. All Players created using the previous KMC Studio are automatically available to be upgraded in the new Universal Studio. All Players can be upgraded to the latest version of software.

To update/upgrade the Players 

  1. Select the Studio tab and then click Universal Studio.
    The list of existing Players is displayed.
  2. Click Update to update the Player to the Universal Studio Player. To learn more refer to Universal Studio Information Guide.

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[collapsed title="How to create a Player in Universal Studio?"]

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Each Player contains a collection of features of a specific Kaltura Player configuration. In addition to the Kaltura defined features, a Player can include a custom plugin configuration.

To create a Player

  1. Select the Universal Studio tab.
  2. Click Add New Player
  3. Configure the Basic settings.
  4. Configure the Universal Studio Player Look and Feel Features.
  5. Configure the Analytics. (Optional)
  6. Configure the Monetization. (Optional)
  7. Configure the Plugins (Optional)
  8. Click Save Player Settings. To learn more refer to Universal Studio Information Guide.

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[collapsed title="How to create and modify custom styles?"] 

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To modify custom styles

1.     Select the Universal Studio tab and select the Look and Feel icon.
2.     Check the box next to Custom Styles to enable this option.
3.     Modify the parameters.
4.     Click Preview changes to preview your modifications.
5.     Click Save Player Settings. 


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[collapsed title="How to modify the info screen?"]

You can use to add information screen about the video.

To modify the info screen

1.     Select the Universal Studio tab and select the Look and Feel icon.
2.     Check the box next to Info screen to enable this option.
3.     Modify the parameters.
4.     Click Preview changes to preview your modifications.
5.     Click Save Player Settings. 

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[collapsed title="How to use the share option?"] 

You can use the Share feature to add the Share interface to the Player.

To set the share button

  1. Select the Universal Studio tab and select the Look and Feel icon.
  2. Check the box next to Share feature to enable this option.
  3. Select the parent (where the Share button should be placed) from the drop down menu.

    The options are:

  4. Select the Share button alignment location.
  5. Enter the Order where the Share button should be displayed.
  6. Enter a Social share URL. (optional) This will control what URL is shared to the respective social networks. For example http://mysite.com/videos/{mediaProxy.entry.id} would share a page on your site with that URL where the current video entry id is substituted into the URL.
  7. Enter the social networks that you want to create Share buttons for. The defaults are Facebook, Twitter and Google+.
  8. Click Preview changes to preview your modifications.
  9. Click Save Player Settings. 

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[collapsed title="What is the Auto-Preview check box used for in the Player Studio?"]

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When you edit a Player in the Studio tab, the Player is automatically rendered every time you change a control. Uncheck the Auto-preview check box to discontinue this behavior. 

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[collapsed title="How can the SMS option in the Player Studio Share and Embed field be applied?"]

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SMS sharing is only enabled in the SDK when it detects you are in a native app. For more information please see the FAQs page on VPaaS.

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[collapsed title="If a portion of a video is viewed and then scrubbed all the way to the end, how is the bandwidth usage calculated?"]

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For example, if a user loads a video, watches 10 seconds of it, and then scrubs it all the way to the end, is the bandwidth charge/usage calculated as if they had played the video all the way through?

When viewing a video the video is downloaded in segments. When you scrub a video to the end, you don't necessarily download all the segments. The bandwidth usage and charge is only for the segments that were downloaded.

The amount of HLS segments served to the end-user are considered bandwidth usage. Scrubbing advances the video to later segments and adds the remaining segments to the bandwidth usage caluclation. If segments 1, 2 and 3 (each 10 seconds long) were downloaded and the user then the scrubbed to segment 50, segments starting at 50 and onward would be considered as part of the bandwidth usage and cost. The total usage would be for segments 1,2,3 and 50+.

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