Ordering REACH Services For Media Per Category/Channels

This article describes how to order Kaltura REACH services (captions or translations) through Kaltura MediaSpace (KMS) and through Kaltura Application Framework (KAF) applications per channel. You will need to create role-based rules per channel/category to order a service. You can then view the existing ordering rules. 

Ordering Services (Captions/Translations) for all Media in a Channel

To order services (captions/translations) for all media in a channel/category, you will need to create a role-based rule for the type of service you want to order.

 To order a REACH service for a category/channel

  1. Select My Channels and select a channel or category. (Click the channel thumbnail to select). You may select more than one channel.
  2. Select Services Ordering Rules from the hamburger menu.

    The Create Rule for Ordering screen is displayed:

    You will need to create a rule for each type of service you want to order. The rule consists of a Role and Service Type. You will need to configure the relevant parameters based on the service type you select.
    The service you select will be ordered for each media published to this channel in the future. Orders for the selected service will be applied to all content created by the role you selected for the selected channel . 
  3. Select the role from the drop down menu. The options are:

  4. Select the the Service Type - Machine or Professional.
  5. If you select Machine, select the Source Media Language from the drop down menu and click Submit.
    If you select Professional, the screen is expanded.
  6. Select the Source Media Language from the drop down menu.
  7. Select the Feature. Translation or Caption.

    For Translation:

    Select the Target Translation Language.
    Select the Turnaround time (TAT) from the drop down menu. The TAT options are set by your administrator.

    For Captions:

    Select the Turnaround time (TAT) from the drop down menu. The TAT options are set by your administrator.

  8. Add Speaker Names. This feature must be enabled by your system administrator. 
  9. (Optional) Add Instructions & Notes.
  10. Click Submit. Service requests are sent automatically. You will receive a message that your order has been received Order requests will be generated and automatically approved for each video published to this channel in the future. The requested order will be uploaded when completed.
    A confirmation message is displayed that your order has been placed.

In case there is an identical rule, the system will display a message that a rule was already applied to this channel profile. See here.

Services

  • Machine - 70-80 percent accuracy
  • Professional ~90 percent accuracy

Speaker ID

Check to add the speaker's name(s) at the beginning of the captions.

Feature

  • Captions
  • Caption with Speaker ID
  • Translation
  • Translation with Speaker ID

Source Media Language

The following source languages are available:

  • English
  • Dutch
  • English
  • French
  • German
  • Italian
  • Spanish
  • Other (upon request) 

Target Translation Language

The following languages are available for translation:

  • English
  • Arabic
  • Chinese - Mandarin (Traditional)
  • Chinese - Mandarin (Simplified)
  • Chinese - Cantonese (Traditional)
  • Dutch
  • English
  • French
  • German
  • Hebrew
  • Hindi
  • Italian
  • Japanese
  • Korean
  • Portuguese
  • Russian
  • Spanish
  • Turkish
  • Other (TBD if necessary)

Turnaround Time (TAT)

The Turnaround Time for captions requests are configured by your system administrator. Only configured options are displayed on your MediaSpace instance.

  • 3 hours
  • 6 hours
  • 24 hours
  • 48 hours
  • Best Effort (usually 7 days)
  • 30 minutes 
  • 5 minutes

Viewing Ordering Rules

To View Role-based Rules for Ordering Kaltura REACH Services

  1. Select My Channels and select a channel or category. (Click the channel thumbnail to select). You may select more than one channel.
  2. Select Services Ordering Rules from the hamburger menu.
  3. If there are no existing rules, the following message is displayed:


  4. Scroll down to the Create a Rule for Ordering section and order a service as described in Ordering a Service.

To View Ordering Rules

  1. Select My Channels and select a channel or category. (Click the channel thumbnail to select). You may select more than one channel.
  2. Select Services Ordering Rules from the hamburger menu.
  3. If there are existing Service Ordering Rules the View Ordering Rules table is displayed.



  4. Click on the Trash icon to delete rules that are pending approval. A confirmation message is displayed.
  5. Scroll down to the Create Rule for Ordering section and order role-based services as described in Ordering Services.
  6. If you submit and identical rule to one that exists, the following message is displayed:


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