This article provides details regarding the 1:1 chat reports, available from the Chat Widget.
Reports
User stats
This report provides an overview of all users who use the chat widget.
Contains the following data:
- id
- connections - # of connections
- internalReceived – # of messages received from other attendees
- internalSent – # of messages sent to other attendees
- externalReceived – # of messages received from moderators
- externalSent – # of messages sent to moderators
The report does not have to be limited for a time frame.
Context stats
This report provides an overview of the moderated sessions/channels status.
Contains the following data:
- contextId - The moderated session’s entry ID on Kaltura / the moderated channel ID in Kaltura
- contextName - The moderated session’s name / the moderated channel name
- lastActivity - last time a moderator did any action in the context
- pending - # of pending messages in the context
- owned - # of messages owned by moderators and not resolved in the context
- resolved - # of messages owned by moderators and resolved in the context
- done - # of messages that are resolved and were cleared from the moderator’s queue
- blocked - # of blocked users in this context
- user messages - total # of messages sent by users to this context
- moderator messages - total # of messages sent by moderators in this context
- moderators owning resolved threads - emails of moderators owning resolved threads + number of threads per moderator
- moderators owning unresolved threads - emails of moderators owning unresolved threads + number of threads per moderator
The report must be set with from-to dates before downloading.
Peer to peer transcripts
This report contains the attendees 1:1 chat transcripts (not moderated chat).
Contains the following data:
- sender
- recipient
- time
- message
The report does not have to be limited for a time frame.
Moderator transcripts
This report contains the moderated 1:1 chat transcripts.
Contains the following data:
- creator
- contextId
- state
- sender
- recipient
- time
- message
Blocked contexts
This report contains the list of users who were blocked by a moderator.
Contains the following data:
- userId - the ID of the user who was blocked.
- userEmail - the email address of the user who was blocked.
- contextId - The moderated session’s entry ID on Kaltura / the moderated channel ID in Kaltura
- moderatorId - the ID of the moderator who blocked the user
- moderatorEmail - the email of the moderator who blocked the user
- blockedAt - The time at which the user was blocked
Polls user votes
This report contains the polls' votes information.
Contains the following data:
- contextId - The moderated session’s entry ID on Kaltura / the moderated channel ID in Kaltura
- pollId - the ID of the poll for which the vote was submitted
- userId - the ID of the user who submitted the vote.
- userFirstName - the first name of the user who voted, as provided during registration
- userLastName - the last name of the user who voted, as provided during registration
- userEmail - The email address of the voting user
- question - The question that was asked in the poll
- vote - The answer or vote chosen by the user
- voteTime - The time at which the user submitted the vote
